Privacy Policy

Nomie ("the Company" or "we") values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information. By using this website (nomie.know.tw), you agree to the terms of this policy.

1. Information We Collect

1.1 Information You Provide

• Personal identification: Name, email address, phone number
• Account information: Username, password (encrypted)
• Payment information: Processed by third-party providers; we do not store full credit card details
• Order information: Purchase history, eSIM activation records

1.2 Automatically Collected Information

• Device information: IP address, browser type, operating system, device identifiers
• Usage information: Pages viewed, click behavior, time spent
• Cookies and tracking technologies: See 'Cookie Policy' section

2. How We Use Your Information

We use your personal information to:

• Process orders and deliver eSIM services
• Provide customer service and technical support
• Send order confirmations, eSIM activation codes, and related notifications
• Improve website functionality and user experience
• Conduct data analysis and market research
• Send marketing communications (with your consent)
• Prevent fraud and protect transaction security
• Comply with legal obligations

3. Information Disclosure and Sharing

We may share your information in the following circumstances:

• Service providers: Third parties that help us operate (e.g., payment processors, eSIM suppliers, cloud services)
• Legal requirements: Compliance with court orders, subpoenas, or other legal processes
• Business transfers: In the event of a merger, acquisition, or asset sale
• With your consent: In other situations with your explicit consent

We do not sell or rent your personal information to third parties.

4. Data Security

We take the following measures to protect your personal information:

• SSL/TLS encrypted transmission
• Password hashing and encrypted storage
• Regular security reviews and updates
• Restricted employee access
• Use of reputable third-party services (GDPR, PCI DSS compliant)

However, no method of transmission over the internet is 100% secure. We recommend safeguarding your account credentials and avoiding sensitive transactions on public networks.

5. Cookie Policy

This website uses cookies and similar technologies to:

• Remember your preferences and login status
• Analyze website traffic and usage
• Provide personalized content and advertising (with your consent)
• Prevent security threats

You can manage or delete cookies through your browser settings, but this may affect some website functionalities.

6. Your Rights

Under data protection laws, you have the following rights:

• Access: Request to view the personal information we hold about you
• Rectification: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal information (in certain circumstances)
• Opt-out: Request to stop using your personal information for marketing purposes
• Data portability: Request your data in a structured format

To exercise these rights, please contact customer-service@know.tw.

7. Children's Privacy

This service is not directed to children under 18. We do not knowingly collect personal information from minors. If you believe a minor has provided personal information, please contact us for deletion.

8. International Data Transfers

Your personal information may be transferred to and processed in countries outside of Taiwan (e.g., cloud servers located in the US, Europe, or other Asian regions). We ensure these transfers comply with applicable data protection laws and take appropriate security measures.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by law (e.g., 7-year retention under accounting regulations). After account deletion, we will delete or anonymize your personal information within a reasonable timeframe.

10. Third-Party Links

This website may contain links to third-party websites. We are not responsible for the privacy policies or content of these sites. Please review their privacy policies when using third-party services.

11. Policy Updates

We may update this Privacy Policy from time to time. Significant changes will be communicated via email or website notification. Continued use of the service indicates your acceptance of the updated policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:
Email: customer-service@know.tw
Studio: Nomie Travel
Address: Taiwan (please contact us for detailed address)